Answers to Frequently Asked Questions
How long is the processing time the products in your shop?
Order processing times vary based on product and inventory. Processing takes 2-3 days. Additional delays may occur due to the current COVID19 pandemic
How long does shipping take?
We offer multiple shipping options which range from 2-10day shipping.
What is your return policy?
We want you to be 100% satisfied with your order.
If you are not satisfied with your order, please send us an email with your order number, the reason you are not satisfied, and a photo which illustrates what you are describing. We must receive this within 3 days from when your product was delivered. Once received, our customer service team will review the issue and accept on a case by case basis.
All Refunds are in the form of store credit, not via original payment method. Store credit does not expire. All refunds will be less shipping, freight and handling costs incurred both directions. Refusal of Delivery: If an order is refused, the customer is responsible for all shipping and handling costs incurred, both directions. Incorrect Shipping Information: If a package is returned or additional fees are incurred due to an incorrect shipping address or phone number, the customer will be responsible for all shipping costs incurred.
Is Cat Eyes and Candy taking on new collaborations?
Yes, Cat Eyes and Candy loves working with brands that are aligned the mission of empowering others through style and creative self expression. We especially love creative collaborations.